Posts Tagged ‘consumer health’

One and the same? Consumer health, E-patients, Patient education

Wednesday, March 31st, 2010

I have been thinking along the same lines as Luke Rosenberger (who led an excellent Librarians and ePatients unconference session)  in wondering if the materials commonly referred to as consumer health or patient education materials truly meet the needs of e-patients, with a twist.

In the first post Luke explains

For example, librarians (particularly health science librarians) tend to speak of a certain subset of health information as “consumer health information” — material created with the “consumer” as its intended audience — as opposed to material intended for use by clinicians or researchers.

to which I would add an emphasis on the use of clear language terminology that also defines and/or explains whatever usage of medical terminology is within the material. When I was diagnosed with Lofgren’s Syndrome (pre-Google and a decade before librarianship was on my horizon) I was outraged by one specific use of medical terminology. “It’s mostly a self-limiting disease” is not the phrase to use with someone with extreme fatigue and in pain who immediately interpreted that along the same lines of self-limiting beliefs. The specialist certainly never intended to say I was standing in the way of my own healing from a disease but that’s exactly what I heard!

Luke continues,

ePatients, it seems to me, do not conceive of themselves as “consumers” largely because of the one-way transaction implicit in that term.  ePatients do not “consume” healthcare or health information; they “engage” with it, they “participate” in it, they “co-create” it.  And in doing so, they want to participate in understanding their healthcare using the very same research, guidelines and other material that informs the rest of their healthcare team.

This does seem to be a clear distinction with intent and purpose regarding health information and healthcare. Traditionally, patients are often given information from a health care provider to take home (usually patient education handouts) that can then serve as launching points to further research by those who understand the handout (not always a given with the challenges of cultural and health literacy).

Are e-Patients the 21st century face of consumer health? A specialized subset? What is meant by the term e-Patient anyway? The definition of an e-patient is one who is “equipped, enabled, empowered and engaged in health and health care decisions” according to e-patients.net founder Tom Ferguson.  This differs from Pew Internet’s usage of the term e-patient to encompass everyone using the internet to look for health information in their 2008 report.

Can we assume that because people are able to and are searching online for health information that they are also empowered and engaged in health care decisions? I see that to be a very far stretch, especially given the questions raised about Ask Me 3 not being found effective and another study showing that unless patients are highly involved in their healthcare they don’t ask questions as they’re sitting there half-naked.

What do we make of the fact that, according to a study I don’t have access to in order to read it myself EDIT:  I shouldn’t blog at night after a long week at work, mistype the journal name, then have a friendly librarian (thanks Jennifer!) point out it’s OPEN ACCESS (major duh.. or April Fools? ;) when people are given complete information about options they make… poor choices slanted towards short term benefits instead of long term goals?

That right there is why the plethora of health information on the internet, both good and bad, can never replace qualified personal medical advice.

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Good online health information article in the Costco magazine

Monday, December 28th, 2009

Edit: Forgot to mention the three Tools to get started online aka recommended websites were MedlinePlus, Healthfinder and the Medical Library Association (“can we remove the quotation marks, please?”)

Much to my surprise, there is a great little gem in the January 2010 Costco Connection that also contains plenty of health and nutrition articles, as is expected with all of us making New Year’s resolutions.

On page 39 of the print edition and page 42 online, The Doctor is In(ternet) is neither buried in the depths (99 print/121 online pages) nor lengthy and includes a eye-catching graphic of an Rx sign, stethoscope, monitor & mouse to indicate online health information.

The article begins with a paragraph about Costco members finding health information online to initially counter what their doctor said (a predictable hook), but the next is a quote from Susannah Fox from Pew Internet referring to the internet as ‘an incredible information vending machine’ and the fact that 61% of American adults on it are looking for health information. The specific source wasn’t cited in this article but it’s from the June 11, 2009 Social Life of Health Information report.

The next paragraph was the unexpected kicker for me: introducing the Medical Library Association (MLA)! I’m not all that sure about the content though, does anyone know what the exact MLA source information is for what was ‘found’ below? Edit: Connie herself does, thanks for commenting! The phrasing seems to indicate a study of some sort and the tutorial for health reporters is way out of date (hint, hint MLA…) nor does the surveys & studies page seem applicable.

The Medical Library Association (MLA), a nonprofit organization of health-sciences information professionals, found that people who are more knowledgeable about their health conditions are better healthcare consumers and tend to be happier about their medical experience. Connie Schardt, president of the MLA, advises that you access the Internet before or after seeing your doctor or to gather information on something like the swine flu.

It’s the lack of quotes that concerns me a little since Connie is quoted later on with “Always check more than one site. If the information from multiple sites is consistent, it’s an indication that the information is good.” That definitely sounds like her & the rest of us who are part of MLA since we usually steer clear of that ‘advise’ word.

The quote was included under the  ‘Hone your navigation skills’ header, along with the hallmarks of quality health information online: use unbiased sources, use caution with private sites trying to sell you something, and (my favorite that nobody does) Be sure to check out ‘About Us’ links or try to determine who is actually sponsoring a site and consider if they have a hidden agenda.

Taking it a step beyond traditional health webpages, the next header is ‘Social medical networks’ covering information about sites like PatientsLikeMe.com, Google Health and Microsoft Health Vault, and ending with

And, with the rapid growth of smart phone apps and wireless access, medical information is certain to be on call more than ever.

Indeed it is. What are we as medical librarians and as an organization doing to meet mobile user needs? The webcast to explain and raise awareness is a start, and I’m inspired by the North Carolina State University Libraries’ mobile website m.lib.ncsu.edu and their fantastic promo video.

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