Posts Tagged ‘nlm’

Embedded Librarianship Via Twitter

Thursday, June 16th, 2011

A long time ago (May 2008) in a .blogspot far away when I was a brand new librarian, I opined about the Medical Library Association (MLA)

We promote anytime/anywhere access to information and resources in the most efficient way possible for our users, and I want to be part of whatever it takes to do the same for our own organization plus encourage this vital sense of community. I have other online community friends of 8+ years I have never met yet we’re closer than family. My dear mentor has given me everything with a fellowship for my education and has asked for nothing. The time for me to give back and have the most effective and lasting impact is now. Highly ambitious words for a 3-week-old, I know, but it’s a vision I have and can’t let die.

The medical library field has made a lot of progress with involvement on Twitter and other social media channels since then. The National Library of Medicine (NLM) has had a social media directory since April 2010. Yeah!

Consider a sampling of my blog history directly related to librarians’ involvement in social media, particularly Twitter:

  1. A tweet for change: #PubMed (January 2009 – a call for sharing medical librarian-related input using that hashtag before spammers took over, wondering in April 2010 if it should again be a feedback tool, but now everyone uses it.)
  2. ACRL 2009 – Social Networking Literacy Competencies for Librarians (March 2009 – including Librarians who are social networking-literate must be able to apply their current skills and curiosity to emerging and evolving resources)
  3. Crashing the #hcsm party (November 2009, another shoutout to engaged medical librarians involved in non-medlib hashtag chat)
  4. Health Literacy and Twitter Synergy: #healthlit (October 2010, cover of the first organized health literacy chat and firehose experience that the CDC Health Out Loud blog noted. This is a great example of how helpful embedded librarianship can be for audiences on Twitter.)

Michelle Kraft elaborated well with What is the Purpose of an Association? upon the original MLA Connections post MLA’s Future.

One possibility may be encouraging involvement in hashtag chats. They are a valuable health information service and advocacy/outreach tool that medical  librarians who are already active social media users should be participating in now. Anecdotally I think I see this happening more. Why limit participation to the already active? Because 38% of the MLA 2011 attendees who used the #mlanet11 hashtag on Twitter only did so once for the free drink coupon. You can’t fully engage as a one tweet wonder – it takes time, perseverance, and showing what you know and have to offer to build relationships, trust and connections in both online and other communities.

I was rather surprised by yesterday’s guest #hcsmca (Canadian twist on #hcsm above) post of Get out from behind the stacks: sharing health information with online communities. I see very engaged Canadian medical librarians doing quite well for themselves and their organizations on Twitter while encouraging their colleagues’ participation, particularly with @giustini‘s HLWiki Canada Social media for information professionals resources and I plan to attend @danhooker‘s Practicing Social Media in Health and Healthcare webcast Thursday June 15th at 1pm Pacific time.

How does the online medical library community connect with one another to learn? Ages ago I took over management of the Group Tweet account @medlibs when hashtags were much more cumbersome to find and follow than they are now.  When there is a reciprocal following relationship (if you do not clearly indicate in your profile or by your tweets that you are a student or library-related type, I don’t follow back) a direct message sent to the account is then sent as a tweet to all followers. @medlibs  is still a good way to share one message with over 1,300 interested parties and avoids spam but hashtags are a way for everyone to participate whether or not they are medical librarians. Is it time for the widespread promotion of #medlibs as an international community? Something else?

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Health Literacy and Twitter Synergy: #healthlit

Friday, October 8th, 2010

On October 4th, the Twitter accounts for the Centers for Disease Control and Prevention social media (@CDC_eHealth) and healthfinder.gov (@healthfinder) proposed a chat on October 7th with a hashtag of #healthlit to discuss the National Action Plan to Improve Health Literacy developed by the Department of Health & Human Services (HHS).

What happened on Twitter during that hour still blows my mind away 20 hours later as I’m writing this.

I and quite a few librarians, library-related folks & library Twitter accounts (medical and others) were there along with federal, state &  local/county-level agencies with health information interests, hospitals, regular media, healthcare social media strategists, health information vendors, health educators, public health educators, and countless others.

We were probably supposed to follow a semi-structured question/discussion format centering on the health literacy action plan that is gently cattle prodded moderated as most scheduled Twitter chats are.

That’s not quite what happened.

The energetic passion that resulted from everyone seeking to connect, share and learn about each other’s strategies and approaches for health literacy were contagious to the point of being an instant online pandemic. It was chaotic. It was overwhelming. It was the first time I saw the MedlinePlus Twitter account (@medlineplus4you) be quite engaged in a hashtag chat including direct replies to others… putting the social in a National Library of Medicine social media channel.

It was one of the most unexpected and amazing community flashmob experiences I’ve been a part of on Twitter. I was just one small voice contributing the Medical Library Association’s and the National Network of Libraries of Medicines’ health literacy resources and supporting the discussion about MedlinePlus, NIHSeniorhealth and the Information RX program.

Other health literacy resources I managed to gulp from the firehose (besides the National Action Plan to Improve Health Literacy) were

  1. Health Literacy Online (fantastic ODPHP resource covering how to write & design easy-to-read websites)
  2. The Plain Language Medical Dictionary Widget (University of Michigan)
  3. Clear Communication: An NIH Health Literacy Initiative (National Institutes of Health)
  4. Talk To Your Doctor (part of NIH Clear Communication)
  5. Talking With Your Doctor (National Institute on Aging)
  6. Improving Health Literacy for Older Adults (PDF, CDC)
  7. Improving Communication with Older Patients (AAFP)
  8. Health Literacy for Public Health Professionals (online health tutorial, CDC)
  9. Health Information for All by 2015 (HIFA2015)
  10. Health Literacy Studies (Harvard)
  11. MEDLINE/PubMed Search and Health Literacy Information Resources (NLM)

For me, the most exciting thing was having people from so many perspectives coming together with so much enthusiasm to discuss health literacy. Not a single one of us (or the agencies we work for) has The Only Right Answer: if we did, everyone would already understand medical information and there wouldn’t be a national action plan to improve it.

With everyone continuing to come together and all perspectives being heard, that is very likely to change. I can’t even begin to cover the multiple threads addressing accessibility, jargon, acronyms, disparities, specialized health needs (rural, seniors, etc) that were part of the conversation beyond resource sharing. There is a WTHashtag archive but it’s very hard to follow these threads there. I am excited about additional discussions and future collaboration opportunities though and will keep writing as I learn more about how to get involved.

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NLM APIs: Why medical librarians should care

Monday, September 20th, 2010

On Friday, the National Library of Medicine (NLM) announced the release of their application programming interface (API) web page via the Technical Bulletin.

It’s Monday and I know we’re all gearing up for a crazy busy fall so I’ll keep this short and sweet

What’s an API?

NLM’s definition from the API webpage: a set of routines that an application uses to request and carry out lower-level services performed by a computer’s operating system.

Huh? What’s so exciting about that?

Agreed. We need to stop talking about technology to explain technology.

Let’s paraphrase Webpopedia: An API is part of a set of tools for building software applications. A good API makes it easier to develop a program. This is good for users because all programs using a common API will have similar interfaces. This makes it easier for users to learn new programs.

Oh, does that include mobile applications and such?

Yes, releasing APIs does make it easier to develop mobile apps.

Does that API page include PubMed too?

Yes, as part of Entrez Programming Utilities (currently third down).

Why should I care/know when I don’t write software?

As I learned in Woods Hole last year, the future in direct data access is now and we need to stay on top of the latest.

NLM has invited the public to develop computer and mobile interfaces and are seeking comments and recommendation for future APIs. I am hopeful NLM will also create resources including these third-party interfaces once they are developed so we don’t have to search high & low for them.

Now’s your chance to let people know this is in the works and submit your own recommendations to NLM for what you’d like to see developed.

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Widgety Mobile-y New? Thoughts on NLM & Social Media

Thursday, July 15th, 2010

Susannah Fox from Pew Internet (so glad I got to meet her in DC!) recently met with Senior Staff at the National Library of Medicine (NLM) to discuss some current issues and trends in mobile and social health information that she blogged at e-patients.net.

Yesterday a redesign of MedlinePlus went live, offering some new features such as widgets to access information from MedlinePlus on your own website or blog such as the search cloud.

I agree with Michelle Kraft that they may want to consider placing the mobile link at the top, since my Android using Opera 5 mini browser does not redirect to mobile site (and looks truly awful) if you access medlineplus.gov instead of m.medlineplus.gov . I freely admit that Dean Giustini’s ‘NLM’s MedlinePlus Goes All Widgety‘ inspired this entry title. :)

A few of the questions Susannah asks include

  • How can the NLM seed conversations happening online and offline, to spread good information and good behaviors?
  • Should the NLM maintain its own brand or should the National Institutes of Health emerge as the stronger, overall brand?
  • (my paraphrase) How can the NLM harness techniques such as Procter & Gamble’s ‘Listen more than ask’?

I’ve been advocating for dynamic NLM social media communication channels since January 2009 with A tweet for change: #pubmed. The feedback I received was that NLM was aware of Twitter as a communication feedback channel which was “too brief”, then #pubmed became too spammy by January this year. It’s hard to tell how it is used currently since Twitter significantly dropped search history query results from 14 to about 5 days, so I parked a WTHashtag for #pubmed to see how it goes.

There are now a wide variety of NLM social media channels. I see most of these as push-out news rather than pull-in or embedded social health information resources but this is a positive step in the right direction.

I personally believe that user feedback offered via social media channels is every bit as specific, measurable and valid as feedback sent through emails and website contact forms. Remember when I took a look outside the medical library field to see what other users were saying about the Pubmed redesign in October 2009?

Tweeting  is often a spontaneous form of communication that captures our first reactions to something new. It is also much easier to tweet than clicking through and filling out a contact form on a website with mobile phone, especially when accessing some part of the website is the problem. I did it myself last month without  really thinking about it:

I later received a kind email from NLM asking if I could provide more details about the issue, which I gladly did, and know that I should have sent this in via the contact form…. but I’m not always a medical librarian thinking in forms of structured feedback.  I don’t think other patients sitting in a waiting room using their mobile phones to look up health information they just learned about are either.

I do not mean that Twitter feedback about websites should be more valid than website contact forms (see The Social Divide for a good narrative on regular vs. social media company customer service), but it does have value that shouldn’t be dismissed due to its brevity. I hope NLM, NIH and other government organizations who seek to have a meaningful presence in social media channels understand that.

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National Library of Medicine on Facebook

Friday, March 12th, 2010

The National Library of Medicine debuted a Facebook fan page March 1st. While I knew about it due to all my friends on Facebook hopping on board, the announcement about the page was sent via a traditional listserv (which I’m not on) when it launched but didn’t make it to the web-based NLM Technical Bulletin (which I have an RSS subscription to) until 9 days later. Why such a delay instead of announcing in both communication channels at once?

NLM announces Facebook page March 10, posted to listserv March 1

The stated goal of the page is “to share news, information, fun facts and important links with interested readers.”

The moderator of the page replied to a user’s question about the NLM Style Guide thus helping others who may have the same question about it too. Way to go and keep up the responsiveness to your fans, NLM!

a user asks for more information about NLM style, the moderator responds with a link to the free source information

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